It had been such a busy week, and I was exhausted by the time Friday rolled in. I wake up every day to go to the cooling corporation because I love and enjoy my job as a cooling technician. We all get exhausted from everyday activities but keep pushing because of our passion. On Friday mid-morning, we received a call from the commercial local service provider. A customer had come to inquire about replacing his cooling unit. The customer said that the current HVAC was still functioning but inefficiently. They connected us to the homeowner so we could make arrangements with him directly. I asked the homeowner what he wanted from his new cooling equipment so that I could figure out what he wanted. From his explanation, I knew the type of cooling technology that would best suit him. I also told him about the smart thermostat that would go well with the climate control system. We then set a date for his HVAC installation. He could not wait to finally get help with indoor comfort since the air quality in his house had deteriorated. As the HVAC contractor in charge of the installation, I told him all about quality AC service maintenance and why it was necessary. During the tenure of the last system, he needed to take servicing seriously, which is why the equipment had so many problems and eventually stopped working. The whole process went by seamlessly, and the client was impressed with the electric heat pump. As the cooling specialist in charge, I involved him every step of the way; through that, he learned a lot. He also referred our HVAC business to his friends.